JFJ – Delivery Policy                                                                                        

Updated: December 4 2019

 

John Franich Jewellers ships throughout New Zealand, and overseas by request.

John Franich Jewellers prepare products for shipping the day the order is received. The order is picked up by the first available courier. The customer is advised of the Tracking Number by email from the JFJ website and by electronic receipt when the goods have been processed in store.

The shipping cost is based on the value of the purchase.
 
For purchases under $150 shipping is $10. The default rate set on the JFJ website is $10 per courier package.
 
John Franich Jewellers ships via CourierPost using Signature Required Courier Only.

Delivery by courier is dependent on the service they provide, and is expected to be delivered within 24 hours, or 48 hours to rural destinations. The package is tracked daily until the delivery is confirmed, the signature  gathered electronically with the date and time providing confirmation of the delivery. Items sent to PO Boxes are not scanned electronically. If a delivery has not been received overnight an enquiry is instigated for follow up which is monitored until the package has been received.